model for success was Philippines
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Professor Guido Dedene, a faculty member of Belgium's Catholic
University of Leuven and Netherlands' University of Amsterdam, believes
the country's "unique" characteristics make it a more viable
outsourcing destination for either United States or Europe.
Dedene cited a recent McKinsey study that predicts that by 2011, the US
and United Kingdom alone will be capable of "consuming" the outsourcing
capacities of India, China and the Philippines.
"Majority of companies in Europe, for example, go to either India or
China because they simply don't know much about the Philippines,"
The Philippines has six times more educated people than India per
capita," Dedene said, citing data from the McKinsey study. "In India,
outsourcing is present in a few cities. In the Philippines, the entire
country can be tapped for BPO (business process outsourcing)."
Dedene likewise cited the Filipinos' strong English proficiency and
service-oriented nature, often mentioned by BPO investors doing
business in the country.
"But beyond a good English accent, a key advantage is the fact that the
Philippines is a young nation. If we start educating Filipinos now, it
will pay off profitably in the future," he said.
One of the staff packs cooled pakaskas (native sweetener made of buri
sap) into buri containers. — Dos Palmas of Palawan