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Job Opening: Senior Phone Support Specialist - U4B - Taguig

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  Location: Taguig
  Employer: Uber

Job Details

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always "now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.

Uber for Business is a fast-growing team serving a wide range of industries, the team tackles large problems in an effort to adapt and best serve the needs of our customers and communities. You'll be joining a team that makes a huge impact in partnering with organizations, solving their mobility requirements, and delivering solutions fully integrated through the simplicity and speed of Uber's technologies. We #BuildWithHeart and #SeeTheForestAndTheTrees by continuing to think about the big picture while keeping the customer focus at the center of everything we do.

About the Role

The Senior Phone Support Specialist is an expert, process-driven professional with the ability to support our customers by providing outstanding support and delivering strong results. This person has strong execution abilities, as the expectations are high for delivering in a fast-paced environment, driving partnership and influence across teams and regions. Not only with a logical thought process but is also a creative problem solver who has a love for continuous improvement initiatives and can think both strategically and tactically.

Your Impact in Role:

Core production work: Provide the best customer support through emails and chats and maintain high quality.

Team Development: Help in improving processes, so we always optimize for better customer experience and contribute to building the team and the organization for long term success.

Customer Experience: Improve customer experience by driving support and enablement.

Process Improvement: Support the team with policy updates and content development in case of gaps in the SOPs/ KB pages/ Saved Replies.

The Experience You'll Bring:
• Clear, crisp and grammatically accurate English language skills (both verbal and written).
• Outstanding customer service in email and phone.
• Strong customer focused attitude with evidence of taking independent and appropriate decisions for the customer.
• Analytical approach.
• *Open to work in 24X7 support. Willing to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected]

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