The Department of Information and Communications Technology (DICT) will monitor online applications such as delivery apps and e-commerce platforms like Lazada and Shopee, to ensure the security and rights of consumers are protected.
DICT will also monitor government apps to ensure they deliver the correct services and information.
This will be carried out through the Consumer Application Monitoring Systems (CAMS) platform, an initiative of DICT's Cybercrime Investigation and Coordinating Center (CICC), which was launched on September 13th at the National Cybercrime Hub in Bonifacio Global City, Taguig City.
DICT Secretary Ivan John Uy said the launch of the CAMS platform presents an excellent opportunity for collaboration between the private sector and the government.
"This will be a useful tool to identify the performance and the problems with government applications. People often blame poor online services on connectivity issues when sometimes the problems lie in poor applications," said Uy.
CICC Executive Director Alexander Ramos said the platform will help educate the public.
"It's not a warning, but rather it's a tool. Our objective is to educate the public. People should understand we are not here to put down or to put up anyone. And, you know, we are here for the public to understand that there are options," Ramos stated.
Through the CAMS platform, consumers can know which applications perform well at any given time. Private companies and app user agencies can also view the performance of their apps and thereby improve their services.
"Definitely, all the popular apps will be monitored here as part of CICC's consumer protection initiative. We are going to monitor the performance up until the public gets their money's worth," said Ramos.
The project was developed in collaboration with Mozark Pte Ltd., a leading digital company based in Singapore and the Philippines.
(Screenshots by Vera Victoria)